Representative II, Customer Service Ops
What Customer Operations Support Contributes to Cardinal HealthThe Med Device Customer Service team provides specialized support for devicerelated orders and backend processing. This role requires strong analytical ability, comfort working in a fastpaced environment, and the capability to manage timesensitive, manual workflows with high accuracy. Representatives act as liaisons in problemsolving, research, and resolution for both customers and internal partners. Shift:MondayFriday | 10:00 AM 6:30 PM ESTResponsibilities:Provide professional, timely support to customers as a representative of Cardinal Health at Home. Handle inbound calls, including order placement, product questions, delivery inquiries, returns, and order status updates. Support medical devicerelated workflows with strong judgment, accuracy, and attention to time sensitive tasks. Complete routine backend tasks such as updating trackers, processing device orders, and maintaining required files and documentation. Use Excel to filter, update, and manage data as part of daily work. Work efficiently in a fast-paced environment while managing multiple priorities. Maintain accuracy across manual processes and follow established procedures. Communicate clearly with customers, suppliers, and internal teams. Collaborate with peers and leadership to ensure consistent workflows. Demonstrate strong organizational skills and attention to detail.
QualificationsHigh school diploma preferred. 24 years Customer Service experience preferred. Demonstrated adeptness in Microsoft Excel (filtering, sorting, exporting, basic formulas). Prior experience in a fastpaced, performancedriven environment strongly preferred. Ability to manage multiple priorities with accuracy and professionalism.
What Is Expected at This LevelApplies acquired job skills and company policies to complete routine and Med Devicespecific tasks. Works on assignments requiring basic problem resolution and followthrough. Refers to policies, SOPs, and past practices for guidance. Receives general direction on standard work; receives detailed instruction on new or complex assignments. Partners with supervisor or senior peers on unusual or escalated issues.
Anticipated hourly range: $15.70 - $22.50 per hour Bonus eligible: No Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being. Medical, dental and vision coverage Paid time off plan Health savings account (HSA) 401k savings plan Access to wages before pay day with myFlexPay Flexible spending accounts (FSAs) Short- and long-term disability coverage Work-Life resources Paid parental leave Healthy lifestyle programs
Application window anticipated to close:05/08/2026 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidates geographical location, relevant education, experience and skills and an evaluation of internal pay equity. Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
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